You may return items within 30 days of receiving your order. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Certain items, such as personalized or custom products, may not be eligible for return unless they are defective or damaged upon arrival.
To initiate a return, you must contact us by emailing [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return process. Returns must be requested within the 30-day window to be considered valid.
Customers are responsible for all return shipping costs unless we agree otherwise. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We cannot guarantee that we will receive your returned item, and you are responsible for ensuring it arrives safely back to us.
Once we receive your returned item, we will inspect it to confirm it meets our return eligibility criteria. If approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for your bank or credit card company to process the refund and reflect it in your account.
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return process outlined above to initiate your return.
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is confirmed to be defective or damaged, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
If you have any questions or need assistance regarding our Return and Refund policy, please reach out to us via email at [email protected]. We are here to help you and will respond to your inquiries as quickly as possible. Please allow up to 48 hours for a response during busy periods.
